Terms and Conditions
Shop with 100% Confidence
We want you to be confident that you will receive the type of customer service you’ve come to expect from AYOUB COMPUTERS.
and would like to remind you that we are always here to help, even after you have left our store.
Important Notice: Availability and Showroom Pickup
Please note that certain items are available for online purchase and are shipped directly from our vendors or remote warehouses to your doorstep. For those opting for showroom pickup, please allow 24-48 hours for order preparation. These items are not immediately available at our showroom.
Thank you for your understanding and continued support.
Payment Options at Checkout
At the checkout stage, we provide you with the flexibility to choose your preferred payment method. Whether you opt for the convenience of card payments or prefer the traditional route of cash on delivery, the choice is entirely yours. We strive to make your shopping experience seamless and tailored to your preferences. Thank you for choosing us, and we look forward to fulfilling your order with ease.
All prices displayed on this website are exclusive of taxes. Customers residing within UAE are subject to an additional Tax, which will be calculated and applied to the total order value at checkout.
By placing an order, you acknowledge and agree to the applicable tax policy based on your location.
Specialized Requests and International Sourcing
For items not listed online or those without listed prices, we welcome you to submit a quotation request to sales@ayoubcomputers.com. Your request will be promptly directed to one of our dedicated sales members, who will diligently follow up and provide you with the required quotation. Additionally, for sourcing products from international suppliers, our sales members can assist you with specialized terms and fulfillment timelines. Your unique requirements are our priority, and we are committed to delivering solutions tailored to your needs.
Warranty Information
Ayoub Computers places a strong emphasis on transparency and ensuring that our clients make informed decisions. When it comes to product purchases, we strongly advise customers to delve into the details of the product's origin before finalizing any transaction. This involves determining whether the product is sourced from a local distributor or directly imported by Ayoub Computers from International Vendors. Additionally, customers should clarify whether the warranty coverage is provided by the Brand's International service center or the brand's local service center, if available. Our unwavering commitment to your satisfaction and confidence remains a top priority.
When the warranty is covered by Brand's International service center, it signifies our responsibility for shipping the item back to the service center in the country where it was imported. Our dedicated sales team meticulously explores options on behalf of the customer, which may include waiting until the product is repaired and shipped back, suggesting a replacement with specifications similar to the initially purchased item, or contemplating a partial refund. The decision on resolution takes into account various factors such as the duration of usage, product conditions, and the current value. It is crucial to emphasize that, in such cases, customers have no entitlement to request a full refund under any circumstances.
In situations where the item is sourced from a local distributor, the warranty is covered by the service center designated by the vendor. Customers expressly acknowledge and accept any decision made by the vendor's service center. Furthermore, customers are explicitly informed that they have no right to request additional demands or actions from Ayoub Computers beyond the official reports provided by the brand vendor following the inspection result. This legal provision reinforces the binding nature of decisions made by the vendor's service center, underscoring the customer's agreement to adhere to such determinations.
In the context of products sourced through local distributors, such as printers and monitors, warranties are under the direct coverage of the vendor. Customers are provided with the option to send these products directly to the brand's service center or may choose to engage Ayoub Computers as an intermediary, facilitating and expediting the warranty process. Notably, such products are deemed Dead on Arrival (DOA) solely if the vendor's service center formally reports it as such subsequent to receiving and inspecting the product.
As a reseller, Ayoub Computers can facilitate communication with the service center to speed up the process for customers. However, it's important to note that we do not offer replacements unless initiated by the vendor, strictly adhering to the terms outlined in the vendor's warranty.
In situations where products are imported directly by us or lack a service center presence in UAE, our team will take full responsibility for all warranty-related actions, ensuring a seamless experience for our valued customers.
Additionally, customers are responsible for sending the products to our service center, and Ayoub Computers holds no responsibility for shipping costs or transportation to our service center—these are the sole responsibility of the customer. Moreover, Ayoub Computers is not liable for any data loss during the repair or replacement process. It is essential for customers to back up their data before sending the product to our service center.
It is imperative to underscore that any actions undertaken by our sales team strictly adhere to the framework of applicable company policies. Our unwavering commitment is directed towards ensuring client satisfaction and addressing concerns with the utmost diligence. This disclaimer serves as a transparent outline of potential scenarios that may unfold in such situations, emphasizing our dedication to resolving matters in a fair, ethical, and professional manner.
